Return Policy

14-Day Limited Return Window

TamDo.us accepts returns within 14 calendar days from the delivery date for items that are defective or materially different from the listing description. This policy applies to all pre-owned electronics purchased through tamdo.us.

What Qualifies for a Return

• Defective items: The product does not function as described in the listing. For example, a laptop listed as "fully tested" that fails to boot.
• Material listing errors: The item received is significantly different from what was described — wrong model, wrong storage capacity, or missing components that were listed as included.
• Undisclosed damage: Physical damage or cosmetic issues that were not mentioned or shown in the listing photos.

What Does Not Qualify

• Buyer's remorse: Changed your mind, found a better price elsewhere, or no longer need the item.
• Cosmetic wear disclosed in listing: Scratches, scuffs, or dents that were shown in photos or noted in the condition description.
• Items marked "As-Is" or "For Parts": These items are sold without return eligibility.
• Accessories not listed: Only accessories specifically mentioned in the listing are guaranteed included.
• Software issues: Operating system updates, app compatibility, or personal account locks after delivery.

How to Request a Return

1. Contact us first: Call or text 385-715-6888 with your order number and the issue. Include photos if possible.
2. Wait for approval: Our team will review the request and respond within 1-2 business days. Do not ship the item back without approval.
3. Ship it back: Once approved, we will provide a return shipping label or instructions. The item must be returned in the same condition it was received.
4. Refund processing: After we receive and inspect the returned item, refunds are processed to the original payment method within 3-5 business days.

Local Pickup Returns

If you purchased the item through local pickup at our Taylorsville, UT store (5500 S Redwood Rd Ste 203), you may return it in person during business hours (Mon-Sat 11AM-6PM). The same 14-day window and eligibility rules apply.

Refund Details

• Refunds are issued to the original payment method (credit card, PayPal, or cash for local pickup).
• Shipping costs are non-refundable unless the return is due to our error.
• If a return shipping label is provided by TamDo, the cost may be deducted from the refund.

Contact

Questions about a return? Contact TamDo before you ship anything back.

• Phone/Text: 385-715-6888
• Email: [email protected]
• Store: 5500 S Redwood Rd Ste 203, Taylorsville, UT 84123